MAIN SUPPORT LINE. 24×7 365 days a year Calling from mobile device 972-734-1111. How to remove Securus Netviewer.exe If you encounter difficulties with Securus Netviewer.exe, you can uninstall the associated program (Start Control Panel Add/Remove programs What can you do to fix Securus Netviewer.exe? Let try to run a system scan with Speed Up My PC to see any error, then you can do some other troubleshooting steps.

What is an At-Home Video Session?

Securus Video Connect^SM allows you to securely connect with your incarcerated friends, family members or clients from your home, office, or anywhere using our Android or iOS app or a PC with internet access, and webcam.

What is the difference between an Onsite Video Session and an At-Home Video Session?

An onsite video session is similar to standard through-the-glass visitation except that you will travel to the jail and visit with your incarcerated loved one using a touchscreen terminal located at the correctional facility’s visitation center. The benefit of Onsite video is that you can schedule your visit online in advance allows you to visit when it’s convenient for you.

In addition to being able to schedule your visit in advance, At-Home video session also enables you to visit with your incarcerated loved one from home or anywhere else with your Android or Apple smartphone or a computer with webcam, and internet access. This is the most convenient communication option because it allows you to share life events from anywhere.

How do I know when my incarcerated loved one is available to visit?

The system knows when your incarcerated loved one is available and only allows you to schedule a visit according to their availability.

What do I need to do in order to visit from anywhere?

Start by making sure you have downloaded the Securus app. Then, create a Securus Online account and follow the step-by-step instructions in order to begin scheduling your At-Home video session.

You can also visit from home using a computer (desktop or laptop), high speed internet access and a webcam.

I am having trouble with my account. Where do I go?

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Our customer care team is available 24/7. You can reach them by live chat, email, or phone which is located to the right of this screen or in the tab above.

Technical Specifications

Note: Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician.

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Internet (DSL, Cable, Fiber) Speed

• 256KB minimum upstream and downstream speed
• To test network speed, go to speedtest.net.

Configurations Supported by Securus Online

• Windows (XP, 7, 8, 10) with Firefox or IE 9, 9, 10, or 11
  • To optimize performance for IE 9, 10, and 11, add “securustech.net” to Compatibility view settings.
  • Verify the latest Java software is installed – get it at www.java.com. Only one version is needed.
    • If the camera doesn’t work, uninstall all Java versions, reboot your PC, and install the latest version of Java.
    • Add https://securusvideovisitation.securustech.net to the exception list under the security tab in the Windows “Control Panel” under Java control panel.
• MacOS 10.9+ with Firefox or Safari.

Supported Smart Phones (running the Securus Video Visit application)

• Android 4.0+
• Apple iOS 8.0+

Notes about video and sound

• Most built-in cameras on laptops, tablets, and smartphones provide sufficient picture quality.
• Visit is being monitored and recorded.
• Do NOT use while driving.
• Headset or earbuds with microphone recommended.

Securus is not responsible for the quality of your Internet connection or for the setup and operation of your computer, web camera, or other hardware. Problems related to your Internet connection or hardware should be directed to your Internet service provider or a qualified computer repair technician. Visit Securus Terms and Conditions for full details.

If you would like to learn more about Securus Software and our solutions, or would like a brochure or a demonstration, please get in touch or complete the free trial form enquiry form below.

We look forward to hearing from you.

• +44 (0)330 124 1750
• enquiries@securus-software.com

• LAN2LAN House
  Brook Way
  Leatherhead
  Surrey
  KT22 7NA
  United Kingdom

How can we help? Book a free trial to explore how we can best support your digital safety promise. Please use this form to contact us.

The Securus Customer Support Portal allows you to log support tickets, request upgrades, access the Knowledge Base and FAQs, and watch tutorials.

If you have an idea that you’d like to discuss or you experience any problems accessing the Customer Support Portal, please contact our customer support team by telephone or email.

• +44 (0)1372 388530
• support@securus-software.com

• Visit the Securus Support Portal
• Find answers in our frequently asked questions

With its safeguarding partners, Securus is dedicated to early detection of new and evolving potential risks, as well as sharing best practices in safeguarding and protecting young people online.

Please contact Bernard Snowe or Derek Allen to discuss partnership opportunities.